At Conveyancing 360, we are committed to providing quality services to you and protecting your privacy in accordance with the Privacy Act 1998 (Cth). This Privacy Policy describes our current policies and outlines the types of information we collect, how we use it, and the measures we take to safeguard your data.

 

WHAT INFORMATION DO WE COLLECT?

We will ask you for your personal information when we assist you with your conveyancing requirements. We use the information you provide to advise and assist you with your conveyancing needs. Examples of personal information we collect include but is not limited to names, addresses, email addresses, phone numbers, property details, and financial information relating to your conveyancing process.
 

THIRD PARTIES

Where reasonable and practicable to do so, we will collect your personal information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party. Please note that we don’t guarantee website links or policy of authorized third parties.
 

HOW DO WE USE YOUR INFORMATION?

We use the information you provide to assist you with your conveyancing needs. This includes advising you on conveyancing matters, facilitating transactions, and liaising with relevant parties involved in the conveyancing process.

Additionally, we use your information to:

• Send you requested information and updates related to your conveyancing matters.  

• Manage your ongoing relationship with us, including invoicing.

• Notify you about promotions, new services, special offers, events, or articles that may be of interest to you, unless you opt out of such communications.
   

INFORMATION SHARING

We only share your personal information with the companies and representatives directly involved in your conveyancing transactions. Your information is disclosed solely for the purpose of facilitating the conveyancing process and providing you with the best possible services. We may also use your information internally to help us improve our services and help resolve any problems.

We also prioritise the confidentiality of your personal information. We do not engage in selling, trading, or renting your data to third parties. However, there are instances where it may be necessary to share your information with trusted parties to fulfill our services or legal obligations.

Furthermore, we may be compelled to disclose your information by law or under exceptional circumstances permitted by privacy regulations. Rest assured, we strive to ensure that any party receiving your information adheres to stringent data protection measures akin to our own, maintaining the confidentiality and security of your personal data.

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 To ensure we can provide the most accurate advice and support for your conveyancing needs, it is crucial that you share relevant details about your personal and financial situation with us. Your complete information enables us to offer tailored assistance that best suits our needs.

 

HOW DO WE HOLD AND PROTECT YOUR INFORMATION?

We prioritise the protection and privacy of your information. We are committed to maintaining the reliability, accuracy, completeness, and currency of the personal information entrusted to us. Your data is held securely and accessed only for the purposes outlined in this policy or to comply with legal obligations. We retain personal information only for as long as necessary for the fulfillment of the intended purpose or to meet legal and ethical requirements for data retention.

The information collected from you is stored securely and accessed only by authorised personnel for legitimate business purposes. We employ industry-standard security measures and procedures to safeguard your data against unauthorised access, alteration, disclosure, or destruction. Our commitment to your privacy extends to continually reviewing and updating our security practices to mitigate emerging threats and maintain the confidentiality and integrity of your information.

CHECKING, UPDATING OR CHANGING YOUR INFORMATION

We value transparency and your right to control your personal information. If you wish to review, update, or make changes to the information we hold about you, please submit a written request to us at info@conveyancing360.com.au

Upon receiving your request and sufficient details to identify the information in question, we will promptly provide you with access to the personal information we have on file. Additionally, we will correct, amend, or delete any inaccuracies in accordance with your instructions.

We do not charge for processing requests for access to personal information or for complying with correction requests. We believe in ensuring access to your information without imposing financial burdens. Therefore, we do not impose any charges for these services.

YOUR CONSENT

By engaging us to assist with your conveyancing needs, you consent to the collection and utilisation of the information provided to us for the stated purposes.

YOUR FEEDBACK MATTERS

We value your input and encourage you to share any questions or comments regarding our privacy practices. If you have concerns or wish to provide feedback, please don't hesitate to contact us at info@conveyancing360.com.au.
 

COMPLAINTS

In the event of a complaint, please inform us via email so that we can promptly address the issue. You can reach out to us at info@conveyancing360.com.au. When submitting a complaint, please include as much detail as possible to facilitate a swift resolution. We are committed to resolving complaints efficiently and effectively to uphold the trust you place in us.